搜题
王老师:19139051760(拨打)
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第1题

Having patience with your customers and with yourself will go a long way in winning over hostile customers.回答 A. 对顾
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第2题

You will do everything within your power to try and resolve the situation.回答 A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一
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第3题

Angry customers tend to aim their dissatisfaction and complaints at staff members.回答 A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
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第4题

Focus groups are representatives of customers whose job is to provide you with information on their needs and preference
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