What.s the purpose of writing an annual report?
选择一项：
a. To tell people to the business challenges of the year.
b.
答案是：正确答案是：To tell people the company's business performance.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Ending the report with a strong call to action will offend the readers.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
The application of visuals and charts can make the report more boring.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
The idiom “a picture is worth a thousand words” is appropriate here.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
The contents of the report should be selective.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Before writing the report, you should gather all the work you have done over the past year.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
What will Malinda and her colleagues do when they present data?
选择一项：
a. They will narrate them.
b. They will use c
答案是：正确答案是：They will use charts or tables.
更新时间:2023/4/3 12:59:00
出自:管理英语2
What is the highlight of the report?
选择一项：
a. Overview.
b. Future plan.
c. New policies.
答案是：正确答案是：Overview.
更新时间:2023/4/3 12:59:00
出自:管理英语2
How will Malinda and her colleagues state problems?
选择一项：
a. They will ask questions.
b. They will use charts.
c.
答案是：正确答案是：They will make a comparison.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which of the following item should be covered in the major achievements?
选择一项：
a. Existing problems.
b. History.
c
答案是：正确答案是：Satisfaction degree.
更新时间:2023/4/3 12:59:00
出自:管理英语2
How many parts does the outline include?
选择一项：
a. Four.
b. Three.
c. Two.
答案是：正确答案是：Four.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which of the following work can be included in community services?
选择一项：
a. The population growth in the community.
答案是：正确答案是：The environmental improvement of the community.
更新时间:2023/4/3 12:59:00
出自:管理英语2
One of Melinda.s brief on future steps is________.
选择一项：
a. they should learn more about those with special needs
答案是：正确答案是：they should learn more about those with special needs
更新时间:2023/4/3 12:59:00
出自:管理英语2
How many aspects does Melinda brief in her plan?
选择一项：
a. One.
b. Three.
c. Two.
答案是：正确答案是：Two.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which line represents the achievements of this year?
选择一项：
a. The red line.
b. The yellow line.
c. The dotted lin
答案是：正确答案是：The red line.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Why does Peter call a meeting?
选择一项：
a. He wants his colleagues to report their achievements.
b. He has not seen h
答案是：正确答案是：He wants his colleagues to report their achievements.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which of the following statements is TRUE according to the passage?
选择一项：
a. When the customers complain, you needn.
答案是：正确答案是：You should relax yourself and try to understand the an
更新时间:2023/4/3 12:59:00
出自:管理英语2
When you deal with an angry customer, you should not __________.
选择一项：
a. be concerned
b. be patient
c. be amused
答案是：正确答案是：be patient
更新时间:2023/4/3 12:59:00
出自:管理英语2
“Use your ears more than your mouth” means __________.
选择一项：
a. you should talk more than you listen
b. your ears a
答案是：正确答案是：your ears are more useful than your mouth
更新时间:2023/4/3 12:59:00
出自:管理英语2
When a customer shouts rudely at you, you should__________.
选择一项：
a. argue back and protect yourself
b. keep calm a
答案是：正确答案是：keep calm and listen carefully to the customer
更新时间:2023/4/3 12:59:00
出自:管理英语2
Angry customers tend to aim their dissatisfaction and complaints at__________.
选择一项：
a. those nearby
b. staff membe
答案是：正确答案是：company managers
更新时间:2023/4/3 12:59:00
出自:管理英语2
Front-line staff have nothing to do with improving customer service.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Questionnaires are useful in getting feedback from customers.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
It.s not necessary to know about the customers. needs and preferences.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.
选择一项：
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Hotel customers and hotel staff think the same about breakfast.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Is Peter satisfied with the solution?
选择一项：
a. Almost.
b. No.
c. Yes.
答案是：正确答案是：Yes.
更新时间:2023/4/3 12:59:00
出自:管理英语2
What solution does Melinda offer?
选择一项：
a. Repair the filter.
b. Buy a new filter.
c. Clean the filter regularly.
答案是：正确答案是：Clean the filter regularly.
更新时间:2023/4/3 12:59:00
出自:管理英语2
What.s been blocked?
选择一项：
a. The filter.
b. The whole system.
c. The switch.
答案是：正确答案是：The filter.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Who has checked the heating system?
选择一项：
a. The officers.
b. The engineers.
c. The neighbours.
答案是：正确答案是：The engineers.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which statement is TRUE about the heating system?
选择一项：
a. It is not very cold.
b. It is already hot.
c. It is st
答案是：正确答案是：It is not very cold.
更新时间:2023/4/3 12:59:00
出自:管理英语2
英汉匹配，练习表达常见物业投诉问题。
The air conditioner doesn.t work.
答案 1
There are great noises upstairs at night.
答案 2
The
答案是：正确答案是：The air conditioner doesn't work. → 空调不管用了。, There are
更新时间:2023/4/3 12:59:00
出自:管理英语2
We will go to check it __________ tomorrow.
选择一项：
a. in
b. out
c. about
答案是：正确答案是：out
更新时间:2023/4/3 12:59:00
出自:管理英语2
You.ll have to pay us __________ the inconvenience according to the contract.
选择一项：
a. as
b. for
c. about
答案是：正确答案是：for
更新时间:2023/4/3 12:59:00
出自:管理英语2
I really regret that. But our engineers are too busy __________ present.
选择一项：
a. at
b. after
c. with
答案是：正确答案是：at
更新时间:2023/4/3 12:59:00
出自:管理英语2
I am very sorry __________ this.
选择一项：
a. about
b. by
c. to
答案是：正确答案是：about
更新时间:2023/4/3 12:59:00
出自:管理英语2
The heating system __________ our apartment hasn.t been working.
选择一项：
a. from
b. in
c. with
答案是：正确答案是：in
更新时间:2023/4/3 12:59:00
出自:管理英语2
I.m Peter Brown __________ Apartment 10.
选择一项：
a. before
b. of
c. at
答案是：正确答案是：of
更新时间:2023/4/3 12:59:00
出自:管理英语2
What is the second most important question in the survey?
选择一项：
a. How could we improve the next conference for you?
答案是：正确答案是：How could we improve the next conference for you?
更新时间:2023/4/3 12:59:00
出自:管理英语2
Why should we further analyze the top question of the survey?
选择一项：
a. To test if the chart is appropriate for the s
答案是：正确答案是：To compare results from different groups.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Who are most unlikely to attend the conference next year?
选择一项：
a. The teachers.
b. The students.
c. The administr
答案是：正确答案是：The administrators.
更新时间:2023/4/3 12:59:00
出自:管理英语2
How many people plan to attend the conference next year?
选择一项：
a. 132
b. 216
c. 852
答案是：正确答案是：852
更新时间:2023/4/3 12:59:00
出自:管理英语2
How do you interpret the survey?
选择一项：
a. By reading reports.
b. By asking research questions.
c. By analyzing the
答案是：正确答案是：By analyzing the data.
更新时间:2023/4/3 12:59:00
出自:管理英语2
If graphics and their explanations do not fall on the same page, then you can put them separately.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Illustrations in the report could be as large as one-quarter of the page size.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
In figure 1, the horizontal axis represents the percentage of elder houses.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
The chart titles should be numbered in a report.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
It.s important to understand the formatting requirements of graphics when you use them in a report.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Which of the following statements is NOT correct?
选择一项：
a. It.s worth taking the time to develop a well-designed que
答案是：正确答案是：Open-ended questions cannot provide any detailed infor
更新时间:2023/4/3 12:59:00
出自:管理英语2
You should start your questionnaire with questions.
选择一项：
a. open-ended
b. general
c. specific
答案是：正确答案是：general
更新时间:2023/4/3 12:59:00
出自:管理英语2
In order to keep your questionnaire visually attractive, you should .
选择一项：
a. leave enough space
答案是：正确答案是：leave enough space between questions and sections
更新时间:2023/4/3 12:59:00
出自:管理英语2
The following are good skills except when designing questionnaires .
选择一项：
a. making sure the questions
答案是：正确答案是：using many open-ended questions
更新时间:2023/4/3 12:59:00
出自:管理英语2
What is necessary to write a good questionnaire?
选择一项：
a. A lot of skills and experience.
b. A lot of skills and s
答案是：正确答案是：A lot of skills and experience.
更新时间:2023/4/3 12:59:00
出自:管理英语2
The respondent is usually the same person you sent the questionnaire to.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
It.s difficult for everyone to respond to questionnaires.
选择一项：
对
错
答案是：正确的答案是“错”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Questionnaires are easy to analyze with the help of computer software.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
Compared to questionnaires, face-to-face interviews are more expensive for collecting data from a large number of respon
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
There are more advantages than disadvantages for questionnaires.
选择一项：
对
错
答案是：正确的答案是“对”。
更新时间:2023/4/3 12:59:00
出自:管理英语2
What action will the community service center take in the future?
选择一项：
a. They.ll organize more staff training in t
答案是：正确答案是：They'll organize more staff training in the future.
更新时间:2023/4/3 12:59:00
出自:管理英语2
Was the staff member familiar with his duties?
选择一项：
a. No.
b. Not mentioned.
c. Yes.
答案是：正确答案是：No.
更新时间:2023/4/3 12:59:00
出自:管理英语2 目前为： 3/5 页 首页 上页 下页 尾页