Write a reply to a complaint letter according to the information given below.
投诉者：George Smith
回复者：Peter Bruce,Manager
投诉原因：2018年5月10日在网上购买的Note 10 手机(Notel0 mobile phone)有质量
问题，不能拍照(take pictures),不能收发信息(receive or send messages)
调查结果：确实有质量问题
解决方案：退货(refund)或换部新手机(exchange)

Dear GeorgeSmith,Thank you for your letter of May 10, 2021concerning about the problem that occurred with themobile phone. We wish to express our deepest regretover the unfortunate incident. I appreciate yoursincerity andagree that Notel0 mobile phone isimperfect in terms of taking pictures or sendingmessages. Please accept my sincere apologies. Afterchecking with our assembly staff in the workshop, itis clear that a small part of the mobile phone was notinstalled correctly. I can assure you that thisoversight will never happen again. We have shipped the replacement of the new Note 10 mobile phone and webelieve this will be up to the standards you have cometo expect from our company.Yours Sincerely, PeterBruce